Security Policy

Our Commitment to Security

At Triumph Fleet, we understand that trust is essential when you choose us for your fleet maintenance and auto repair needs. We are committed to protecting your personal information, payment data, and business details with industry-leading security measures.

Payment Security

We take the security of your payment information seriously:

• All payment transactions are encrypted using SSL/TLS (Secure Socket Layer/Transport Layer Security) technology with 256-bit encryption.
• We are PCI DSS (Payment Card Industry Data Security Standard) compliant, ensuring your credit card information is handled according to the highest security standards.
• We never store your complete credit card number, CVV, or PIN on our servers.
• Payment processing is handled by trusted, PCI-compliant third-party payment processors.
• All financial transactions are monitored for suspicious activity.

Data Protection

Your personal and business information is protected through multiple layers of security:

• All data transmitted between your browser and our servers is encrypted using HTTPS.
• Customer data is stored in secure, access-controlled databases with encryption at rest.
• Regular security audits and vulnerability assessments are conducted.
• Access to customer information is strictly limited to authorized personnel on a need-to-know basis.
• We maintain detailed access logs and monitoring systems.

Account Security

We provide robust account protection features:

• Secure password requirements with complexity standards.
• Session timeout for inactive accounts to prevent unauthorized access.
• Account lockout protection after multiple failed login attempts.
• Secure password reset procedures with email verification.
• Optional two-factor authentication (2FA) for enhanced security.

Vehicle and Service Information

We understand the sensitivity of your fleet and vehicle information:

• Vehicle identification numbers (VINs), service records, and maintenance history are stored securely.
• Access to your fleet data is restricted to authorized users within your organization.
• Service records and repair documentation are backed up regularly.
• We do not share your vehicle or service information with third parties without your consent, except as required to perform services or comply with legal obligations.

Physical Security

Our facilities maintain strict physical security measures:

• Service facilities are equipped with 24/7 video surveillance.
• Controlled access to vehicle storage and service areas.
• Secure key management systems for vehicles in our care.
• Background checks conducted on all employees with access to customer vehicles and data.

Employee Training

Our team is trained in security best practices:

• Regular security awareness training for all staff members.
• Strict policies regarding handling of customer information.
• Clear procedures for reporting security incidents.
• Confidentiality agreements signed by all employees.

Incident Response

In the unlikely event of a security incident:

• We maintain a comprehensive incident response plan.
• Affected customers will be notified promptly in accordance with applicable laws.
• We work with security experts to investigate and remediate any issues.
• Post-incident reviews are conducted to prevent future occurrences.

Your Responsibilities

To help us keep your information secure, we recommend:

• Use strong, unique passwords for your account.
• Do not share your login credentials with others.
• Log out of your account when using shared computers.
• Keep your contact information up to date for security notifications.
• Report any suspicious activity to us immediately.

Contact Us

If you have questions about our security practices or need to report a security concern, please contact us: